Can amounts from returns or credits be offset? 15 October 2025 10:01 Updated Unfortunately, for accounting reasons, it is not possible to directly offset refund amounts or credits. However, our customer service is happy to assist you with any other concerns. Related articles How do I get my money back? How can I return an item? The tracking shows that my parcel has arrived – when will I get my money back? Can I return an item that I have already opened or used? Can I also return the products in a different package?