Has my return arrived? 15 October 2025 10:02 Updated You can track the status of your return using the shipment tracking number on your return receipt. Once we have received and processed your return, you’ll receive a confirmation email. Related articles How can I return an item? How do I get my money back? The tracking shows that my parcel has arrived – when will I get my money back? My order arrived damaged – what happens now? Can amounts from returns or credits be offset?