First, check if the package is externally damaged. If it was damaged, please follow the instructions under 'My order arrived damaged – what happens now?'. If there is no external damage, check using your shipping confirmation or in your customer account under 'My orders' whether it is a partial delivery. If an item is missing and there is no partial delivery, please contact our customer service via the contact form and provide your order number, if applicable your customer number, and the missing product.