You can easily create your return label via your customer account, our chatbot, or the parfumdreams app.
You’ll receive the label by email – print it out and attach it visibly to your parcel.
Then drop off the package at a DHL branch or Packstation.
Please note the statutory cancellation period of 14 days* and our voluntary 180-day return policy from receipt of goods**.
For the voluntary return, items must be complete, undamaged and in their original packaging; return costs cannot be covered afterwards.
Tip: Keep your return receipt until your refund has been processed. Without proof, we cannot issue a refund.
*You can find information about your legal cancellation rights here.
**Condition for the voluntary return policy: goods must be complete, undamaged, and returned in their original packaging.
You’ll receive the label by email – print it out and attach it visibly to your parcel.
Then drop off the package at a DHL branch or Packstation.
Please note the statutory cancellation period of 14 days* and our voluntary 180-day return policy from receipt of goods**.
For the voluntary return, items must be complete, undamaged and in their original packaging; return costs cannot be covered afterwards.
Tip: Keep your return receipt until your refund has been processed. Without proof, we cannot issue a refund.
*You can find information about your legal cancellation rights here.
**Condition for the voluntary return policy: goods must be complete, undamaged, and returned in their original packaging.