If your parcel or its contents have arrived damaged, we’ll be happy to help. Please follow these steps:
Click on the following link "Report a problem with your order"
Please provide your order number and postcode
Follow the instructions
A support ticket will then be created automatically, and a member of staff will deal with your enquiry. We will send you all further information by email.
Important note: To ensure your enquiry can be resolved quickly and easily, it is important that you provide us with clear photographs of your parcel.