I have forgotten my password, what should I do? 15 October 2025 10:01 Updated No problem! Click on 'Forgot password'. You will receive a new password by email. Afterwards, you can log in once and change your password. Until then, your account will remain locked for security reasons. Related articles How can I change my password? My customer account is locked, what should I do? Can I place an order without a customer account? How can I delete my customer account? Where can I view my order?